Terms of Service

These Terms of Service (“Terms”) govern your use of the Sure West Roofing Ltd. website at surewestroofing.ca (the “Website”) and your engagement of any roofing services provided by Sure West Roofing Ltd. (“Sure West,” “we,” “us,” or “our”).

By using our Website, submitting an enquiry, or engaging our services, you agree to these Terms. If you do not agree, please do not use the Website or our services.

1. About Sure West Roofing

Sure West Roofing Ltd. is a roofing contractor registered in Alberta, Canada, with its principal place of business at:

2. Use of the Website

You agree to use the Website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit anyone else's use of the Website. You agree not to:

• Use the Website in any way that violates Canadian law or the laws of your jurisdiction
• Attempt to gain unauthorized access to the Website, our servers, or any linked systems
• Introduce viruses, malware, or harmful code
• Use automated tools (bots, scrapers) without our written permission
• Impersonate any person or misrepresent your identity
• Submit false, misleading, or fraudulent information through our forms

3. Website Content and Intellectual Property

All content on this Website, including text, images, graphics, logos, photographs, videos, and software, is owned by or licensed to Sure West Roofing Ltd. and is protected by Canadian and international copyright and trademark law.

You may not reproduce, distribute, modify, or republish any content from this Website without our prior written permission, except for personal, non-commercial use.

The Sure West Roofing name and logo are trademarks of Sure West Roofing Ltd.

4. Accuracy of Information

We make reasonable efforts to ensure the information on our Website is accurate and up to date. However:

• All pricing, timelines, and service descriptions are illustrative and subject to change
• Roofing estimates generated by our online calculator are approximate and do not constitute a binding quote
• Firm pricing is provided only after an on-site inspection and written quote
• We reserve the right to update, modify, or remove content without notice

5. Roofing Cost Calculator Disclaimer

If our Website includes a roofing cost calculator or similar estimation tool:

• Estimates are based on user-provided inputs and average industry pricing
• Estimates are for informational purposes only and do not constitute a binding quote or offer
• Actual project costs may vary based on roof condition, decking requirements, material availability, site access, and other factors
• A binding quote is provided only after a free in-person inspection by a Sure West representative

Sure West Roofing is not responsible for decisions made based solely on calculator output.

6. Free Estimates and Quotes

Our free roof estimates are provided at no cost and without obligation. By requesting an estimate, you agree that:

• Sure West will contact you by phone, email, and/or SMS to schedule and conduct the estimate
• You will provide accurate property information and reasonable access for on-site inspection
• A written quote will be provided after inspection
• You are under no obligation to accept the quote
• A quote is valid for 30 days unless otherwise stated, after which pricing may be revised based on current material and labour costs

7. Service Agreements

If you engage Sure West for roofing services, the specific terms of your project will be governed by a separate written service agreement or work order signed by both parties. In the event of any conflict between these Website Terms and your signed service agreement, the signed service agreement prevails.

8. SMS Communications

By providing your phone number through our Website, you consent to receive SMS text messages from Sure West Roofing related to your enquiry, including:

• Responses to form submissions
• Appointment reminders
• Project updates
• Quote confirmations

You may opt out of SMS messages at any time by replying STOP. Standard message and data rates may apply. See our Privacy Policy for full details.

9. Limitation of Liability

To the maximum extent permitted by Canadian law:

The Website is provided on an “as is” and “as available” basis. Sure West Roofing makes no warranties, express or implied, regarding the Website or its content, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Sure West Roofing will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website, including but not limited to loss of profits, data, or business opportunities.

Our total liability arising from or related to your use of the Website is limited to the amount you have paid Sure West Roofing in the 12 months preceding the claim, if any.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable Canadian law, including liability for fraud, gross negligence, or personal injury.

10. Indemnification

You agree to indemnify and hold harmless Sure West Roofing, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your misuse of the Website
• Your violation of any third-party rights
• Any false or misleading information you submit through our Website

11. Third-Party Links and Tools

Our Website may link to third-party sites or include third-party tools (such as Google Maps, social media embeds, or advertising services). We are not responsible for the content, privacy practices, or performance of third-party sites or tools.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any dispute arising from or related to these Terms or your use of the Website will be resolved exclusively in the courts of the Province of Alberta, and you consent to the jurisdiction of those courts.

13. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on the Website with a new “Last Updated” date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

Questions about these Terms should be directed to: